Reference

The Rules Sitting Behind Your Account

Your account, your wallet and every round you play sit under one written rulebook, and this page sets it out without the legal fog.

One rulebook per accountWallet-name matchingWritten query trailRegion-based eligibility
six6s365 The Rules Sitting Behind Your Account
ACCOUNT SAFEGUARDS

How We Hold and Protect Your Records

Records are the backbone of any dispute, so we treat them as part of the service rather than paperwork. Your sign-up details, wallet numbers, game history and the device data that flags a strange login all sit against your account, which is why an agent can answer a payout question without making you prove everything from scratch. Only the team handling your case can open that record. A change to your payout wallet needs a code sent to your registered number before anything moves. Where local rules require us to keep a record longer, we do; where they allow deletion, we delete.

What we hold

Sign-up details, your bKash or Nagad wallet numbers, deposit and withdrawal records, game history and the device signals used to spot a stolen login. Nothing is collected for its own sake.

Cookies on this site

Cookies keep your session open and remember your lobby filters. Clear them from your phone browser and you will need to sign in again; a few lobby panels may load a little slower after that.

Login codes

A one-time code goes to your registered number whenever you sign in from a new device. Never pass that code to anyone, and tell support at once if one arrives when you did not try to log in.

Retention and corrections

We hold records while your account is open and for the period local rules require afterwards. Ask for a copy or a correction through the same support thread and we confirm what was amended.

RAISING A QUERY

Where to Take a Legal Question

Rule questions get answered in writing, so keep yours in a channel that leaves a trail. Start from inside your account rather than a public page — the agent can then see your wallet history, your signed-in devices and any earlier ticket in the same window. Quote the date, the amount and the wallet you used, and attach the wallet SMS if a transfer is in dispute. If you have already written to us about the same issue, stay in that thread instead of opening a fresh one.

Chat from your account menu Sign in, open the menu and tap Support: the chat opens with your account already attached, so you never retype your bKash or Nagad number. Screenshot the wallet SMS if a transfer is being questioned.
Email for written disputes Put your account ID in the subject line and describe the round or transfer you are querying, with the date and amount. A clear written trail helps when a wallet check needs a second pair of eyes.
One ticket for wallet changes Ask for a payout-wallet change, a data copy or an account closure inside the same ticket, so the thread stays in one place and nothing is lost between shifts.

Questions About the Rules, Answered

A handful of rule questions come up again and again, and they are worth settling before you deposit rather than after. Here they are, answered the way we would answer them in a chat window. If yours is not listed, open a ticket and we will put the reply in writing so you have it later.

Only where the law in your area allows it and your region is one we can serve. Eligibility depends on local law and eligible regions, so confirm that before you send any money.

We compare the name on your account with the name on the bKash, Nagad or Rocket wallet that sent the funds. When the two match and the play is clean, the payout goes back to that same wallet.

That counts as third-party funding, which our rules do not accept. The amount is returned to the sending wallet after confirmation, and you would then need to fund the account from your own number.

No. One account per person, in your own name. Duplicate accounts are closed, and any balance tied to them is checked against the same rules before anything is returned.

Send the request from the support menu inside your account and say exactly what you want changed. We confirm in the same thread and keep a record of what was amended.

The provider's random number generator, or the cards a live dealer actually dealt, settle the round. The replay saved to your game history is what we check. RTP appears only where the game or provider exposes it.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.